These instructions are intended to provide a workaround to the issue of multiple items in an order. If you have questions at any time, please stop and email me at firstname.lastname@example.org
P R O B L E M
Multiple items require fulfillment from multiple parties and multiple ShipStation accounts but with one Squarespace store. Marking an order (split or not) as fulfilled with marked the corresponding order number in the Squarespace store as fulfilled. If the other party has not synced and imported the order prior to any other party marking the order as fulfilled, then it will be directed straight into the 'shipped' category. The multiple item order will NOT wait for fulfillment by ALL parties until being marked as fulfilled in the store. This makes it possible for multiple items to be marked as fulfilled before and without being fully shipped by all.
S O L U T I O N
Warning. This is more of a workaround than a solution. These instructions will help you split the order, avoid marking the order as fulfilled, and notify the buyer directly via ShipStation. This prevents the multiple item order from ever being falsely marked as fulfilled and provides the buyer with tracking number plus line item breakdown of each shipment. The downside is the marketplace (The Approved List) and I will not be notified of order fulfillment nor informed of shipment information.
Your ShipStation account is now automated to tag multiple item orders, notify the buyer upon shipment, and not notify the marketplace. You can essentially proceed as normal from here. If you have any additional questions, please email me at email@example.com